Privacy Policy

Last updated: 06 October 2026

Krishna Computers respects your privacy. This policy explains what personal information we collect, how we use it, and how we protect it.

1. Information We Collect

When you engage our services, we collect only what is required to process your service request:

• Contact information — your name and mobile number, to reach you about your order.
• Email address (optional) — for order updates and delivery verification.
• Service details — device description, model number, serial number, and the reported problem.
• Purchase date (optional) — for warranty-related services.

2. How We Use Your Information

• To create and manage your service order
• To send SMS and email notifications about order status (received, ready for pickup, delivery OTP)
• To contact you regarding your repair
• To maintain service history for warranty purposes

3. SMS & Email Communication

By submitting a service request, you consent to receive transactional SMS and email on the contact details you provide. These messages are limited to order status updates and are not used for marketing or promotional purposes.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing. We only share information with:

• Service centres — when a device is forwarded for specialised repair (name and contact only)
• Courier partners — when a device needs to be shipped (name, address, and mobile only)
• Government authorities — if legally required

5. Data Security

Your data is stored in a secure, encrypted database with restricted access limited to authorised Krishna Computers staff. We use industry-standard security practices including encrypted connections (HTTPS), secure authentication, and regular backups.

6. Data Retention

We retain service records for up to 5 years to support warranty claims and tax compliance. After this period, records are securely deleted.

7. Your Rights

You may request access, correction, or deletion of your personal data by contacting us. We will respond within 30 days. Note that some records may be retained for legal or accounting purposes.

8. Cookies

Our staff login uses a secure session cookie. Public pages do not use tracking cookies.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at this URL with an updated date at the top.

10. Contact

For any privacy-related questions, contact:

Krishna Computers
Shop No 10, Krishna Plaza, Vidhyanagar, Gogal, Margao, Goa - 403601
Mobile: +91 92255 33003
Email: shankarsolanki@rediffmail.com